Resources & Frequently Asked Questions

Compounding is the process of creating a medication specifically for you — tailored to your exact dose, delivery form, and formulation needs. You might need a compounded medication if a commercial version doesn't exist at the dose your provider prescribed, if you have an allergy to an ingredient in the commercial product, if you need a different delivery form (e.g. a cream instead of a tablet), or if the commercial version is unavailable or discontinued.

Yes — always. As a 503A compounding pharmacy, every medication we prepare requires a valid prescription from a licensed healthcare provider written specifically for you as an identified patient. We do not dispense compounded medications without a prescription, and we do not sell compounds directly to the public without provider authorization.

In most cases, no. Compounded medications are patient-specific preparations and are generally not covered by commercial insurance, Medicare, or Medicaid. We accept major credit cards and HSA/FSA accounts. We provide transparent pricing before your prescription is processed — there are no surprise charges. If you have questions about cost, contact our team before your provider sends the prescription.

Most non-sterile compounds are fulfilled within 2–3 business days of receiving a valid prescription. Sterile preparations such as injectables typically take 3–5 business days. Shipping time varies by location and carrier. Temperature-sensitive medications are shipped with validated cold-chain packaging to ensure they arrive in optimal condition. You'll receive tracking information once your order ships.

If your prescription has refills authorized, you can request a refill by contacting us by phone or through our Patient Refill portal. If your prescription has expired or has no refills remaining, your provider will need to send a new prescription before we can process your next fill. We recommend requesting refills at least 5–7 days before you run out, especially for medications that require cold-chain shipping.